mts69 Privacy Policy
This page describes what we collect when you use mts69 and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, and maintain your account. We do not sell your data to third parties, and we do not use your information for marketing purposes beyond service-related communications.
Our mts69 platform operates under strict data-protection principles. When you register, we request your email, full name, date of birth, and phone number. During Know Your Customer (KYC) verification, we collect government-issued ID photos and a selfie. We store this information securely and access it only for verification, compliance, or account recovery purposes.
We also collect technical data—your device type, browser, IP address, and session activity—to maintain platform security and improve performance. This policy explains each category of data we collect, how long we retain it, and what rights you have over your information.
What Data We Collect on mts69
We collect personal data in several categories. Account registration requires your email address, password, full name, date of birth, and phone number. We use this information to create your mts69 account, verify your identity, and contact you about account issues or service updates.
During KYC verification, we collect a government-issued ID photo and a selfie. We compare these images to confirm your identity matches your account registration. We store these photos securely and retain them for the duration of your account, plus a standard retention period after account closure for compliance purposes.
We collect payment data when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we record your transaction ID, amount, and timestamp. If you use e-wallet or bank transfers via mobile banking, local payment, online payment, or e-wallet, we record your virtual account number, transfer details, and confirmation. We do not store your full bank account number or card details; payment processors handle that information directly.
We also collect technical data. Our servers log your IP address, device type, browser, operating system, and session timestamps. We use this information to detect suspicious login attempts, prevent account takeover, and optimize platform performance. We do not use this data to track your location or build a profile of your offline behaviour.
How We Use Your Data on mts69
We use your personal data for account management, verification, and payment processing. Your email and phone number allow us to contact you about account issues, password resets, or service updates. Your KYC documents verify your identity and ensure compliance with applicable regulations. Your payment data confirms deposits and withdrawals and creates an audit trail for your account.
We use technical data to maintain platform security. We monitor login patterns to detect unauthorized access attempts. We analyze session data to identify and block fraudulent activity. We also use technical data to improve our mts69 platform—understanding which features users access most, which devices experience performance issues, and where we can optimize the user experience.
We do not use your data for marketing purposes beyond service-related communications. We do not sell your information to third parties. We do not share your data with advertisers or data brokers. We may share your information with payment processors, fraud-detection services, and legal authorities only where required by law or necessary to prevent fraud.
How Long We Keep Your Data
We retain your account data—email, name, date of birth, phone number—for the duration of your mts69 account. If you close your account, we retain this information for a standard compliance period (typically one to three years) to satisfy regulatory obligations and resolve any outstanding disputes.
We retain KYC documents (ID photos and selfies) for the duration of your account plus a standard retention period after closure. We retain payment records—transaction IDs, amounts, timestamps—for a minimum of five years to comply with financial regulations and support audit trails.
We retain technical data—IP addresses, session logs, device information—for a shorter period, typically 90 days. After this window, we delete technical logs unless we have identified suspicious activity requiring extended investigation.
We retain your data only as long as necessary to serve your account and comply with applicable law.
Third-Party Processors and Data Sharing
We use third-party service providers to process payments, detect fraud, and maintain our infrastructure. Payment processors for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers receive your transaction details directly. These processors operate under their own privacy policies and data-protection agreements with us.
We use fraud-detection services that analyze your account activity to identify suspicious patterns. These services may receive your IP address, device information, and transaction history. We do not share your personal identity documents with fraud-detection services; we share only technical and transactional data.
Our servers may sit outside your jurisdiction. We maintain data-protection agreements with our hosting providers to ensure your data receives equivalent protection regardless of server location. We do not transfer your data to jurisdictions with weaker data-protection standards without explicit safeguards.
Your Rights Regarding Your Data on mts69
You have the right to access your personal data. You can request a copy of all information we hold about you through our support team. We will provide this information within a standard business window, typically 10–15 business days.
You have the right to correct inaccurate data. If your name, email, or phone number is incorrect in our records, you can update it through your mts69 account settings or request our support team to make the change.
You have the right to request deletion of your data, subject to legal and compliance obligations. If you close your account and request data deletion, we will delete your personal information after our standard retention period expires. However, we may retain payment records and KYC documents longer if required by financial regulations or to resolve disputes.
Cookies and Tracking on mts69
Our mts69 platform uses cookies to maintain your login session and remember your preferences. Session cookies expire when you close your browser; they do not persist across sessions. We do not use cookies to track your behaviour across other websites.
We use analytics cookies to understand how users interact with our platform. These cookies help us identify which features are most popular, which pages experience high traffic, and where users encounter difficulties. We use this information to improve our mts69 platform's performance and user experience.
You can disable cookies in your browser settings. However, disabling cookies may prevent you from logging into your mts69 account or accessing certain features. We do not require you to accept non-essential cookies; you can use our platform with session cookies only.
Contacting Us About Your Data
If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team through our mts69 website. We maintain support channels for users in Jakarta, Surabaya, Bandung, Medan, and other supported jurisdictions. Our team will respond to data-protection inquiries within a standard business window.
We also accept data-protection requests via email. Include your account email, a description of your request, and any supporting information. We will acknowledge your request within two business days and provide a substantive response within 10–15 business days.
Summary: Data Protection at mts69
We at mts69 collect personal data only to verify your identity, process your payments, and maintain your account. We store your information securely and do not share it with third parties except where necessary for payment processing, fraud prevention, or legal compliance. We retain your data only as long as required by law or to serve your account.
You have the right to access, correct, and request deletion of your data. You can manage your privacy settings through your mts69 account or contact our support team. We do not use cookies for tracking across other websites, and you can disable non-essential cookies in your browser.
Our privacy practices comply with applicable data-protection regulations in supported jurisdictions. If you have questions about how we handle your data, our support team is available to assist. This policy may be updated periodically to reflect changes in our practices or applicable law; we will notify you of material changes through your registered email address.